Mudie, Peter
The management and marketing of services - Oxford : Butterworth-Heinemann, 1993 - 269
CUSTOMER SERVICE
SERVICE INDUSTRIES--MARKETING
HF5415.5 / M82M
The management and marketing of services - Oxford : Butterworth-Heinemann, 1993 - 269
CUSTOMER SERVICE
SERVICE INDUSTRIES--MARKETING
HF5415.5 / M82M