Barlow, Janelle
Emotional value : creating strong bonds with your customers - San Francisco, Calif. : Berrett-Koehler , 2000 - 310
CUSTOMER SERVICES
HF5415.5 / B374E
Emotional value : creating strong bonds with your customers - San Francisco, Calif. : Berrett-Koehler , 2000 - 310
CUSTOMER SERVICES
HF5415.5 / B374E