Colley, John L.
Case studies in service operations - Belmont, Calif. : Wadsworth Pub. Co., 1996 - 567
SERVICE INDUSTRIES--MANAGEMENT--CASE STUDIES
CUSTOMER SERVICES--MANAGEMENT--CASE STUDIES
HD9980.5 / C644C
Case studies in service operations - Belmont, Calif. : Wadsworth Pub. Co., 1996 - 567
SERVICE INDUSTRIES--MANAGEMENT--CASE STUDIES
CUSTOMER SERVICES--MANAGEMENT--CASE STUDIES
HD9980.5 / C644C