Sterne, Jim
Customer service on the Internet : building relationships, increasing loyalty, and staying competitive - 2nd ed. - New York, N.Y. : Wiley, 2000 - 351 p.
0471382582
CUSTOMER SERVICES--COMMUNICATION SYSTEMS
INTERNET MARKETING
WORLD WIDE WEB
INTERNET (COMPUTER NETWORK)
HF5415.5 / S737C 2000
Customer service on the Internet : building relationships, increasing loyalty, and staying competitive - 2nd ed. - New York, N.Y. : Wiley, 2000 - 351 p.
0471382582
CUSTOMER SERVICES--COMMUNICATION SYSTEMS
INTERNET MARKETING
WORLD WIDE WEB
INTERNET (COMPUTER NETWORK)
HF5415.5 / S737C 2000