Wiersema, Frederik Derk, ed.
Customer service : extraordinary results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA - New York, N.Y. : HarperBusiness, 1998 - 234
CUSTOMER SERVICES--CASE STUDIES
HF5415.5 / C877
Customer service : extraordinary results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA - New York, N.Y. : HarperBusiness, 1998 - 234
CUSTOMER SERVICES--CASE STUDIES
HF5415.5 / C877