Jacka, J. Mike
Business process mapping : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller - New York, N.Y. : Wiley, c2002 - 300 p. : ill.
Includes bibliographical references and index
0471079774
CONSUMER SATISFACTION
CUSTOMER RELATIONS
REENGINEERING (MANAGEMENT)
HF5415.335 / J324B
Business process mapping : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller - New York, N.Y. : Wiley, c2002 - 300 p. : ill.
Includes bibliographical references and index
0471079774
CONSUMER SATISFACTION
CUSTOMER RELATIONS
REENGINEERING (MANAGEMENT)
HF5415.335 / J324B