Clegg, Brian
Capturing customers' hearts : leave your competition to chase their pockets / Brian Clegg - London : Financial Times/Prentice Hall, 2000 - 223 p.
Includes bibliographical references and index
0273649310
CUSTOMER LOYALTY
CUSTOMER RELATIONS
CONSUMER SATISFACTION
HF5415.5 / C533C
Capturing customers' hearts : leave your competition to chase their pockets / Brian Clegg - London : Financial Times/Prentice Hall, 2000 - 223 p.
Includes bibliographical references and index
0273649310
CUSTOMER LOYALTY
CUSTOMER RELATIONS
CONSUMER SATISFACTION
HF5415.5 / C533C