Freemantle, David
The buzz : 50 little things that make a big difference to delivering world-class customer service / David Freemantle - London : Nicholas Brealey, 2004 - 119 p. : ill.
1857883470
CUSTOMER SERVICES
HF5415.5 / F733B
The buzz : 50 little things that make a big difference to delivering world-class customer service / David Freemantle - London : Nicholas Brealey, 2004 - 119 p. : ill.
1857883470
CUSTOMER SERVICES
HF5415.5 / F733B