El-Shamy, Susan
Card games for developing service / Susan El-Shamy, Gayle Stuebe - Aldershot : Gower, c2000 - 123 p. + 2 desks of cards , 3 games sheets
0566082969
CUSTOMER SERVICES--EMPLOYEES--TRAINING OF
MANAGEMENT GAMES
HF5415.5 / E473C
Card games for developing service / Susan El-Shamy, Gayle Stuebe - Aldershot : Gower, c2000 - 123 p. + 2 desks of cards , 3 games sheets
0566082969
CUSTOMER SERVICES--EMPLOYEES--TRAINING OF
MANAGEMENT GAMES
HF5415.5 / E473C