Kandampully, Jay.
Services management : the new paradigm in hospitality / Jay A. Kandampully - Upper Saddle River, N.J. : Pearson/Prentice Hall, c2007 - 378 p. : ill.
Includes bibliographical references and index
0131916548
HOSPITALITY INDUSTRY--MANAGEMENT
TX911.3 .M27 / K362S
Services management : the new paradigm in hospitality / Jay A. Kandampully - Upper Saddle River, N.J. : Pearson/Prentice Hall, c2007 - 378 p. : ill.
Includes bibliographical references and index
0131916548
HOSPITALITY INDUSTRY--MANAGEMENT
TX911.3 .M27 / K362S