Successful service operations management /
Richard Metters ... [et al.]
- 2nd ed. , international student ed.
- Australia : Thomson/South-Western, c2006
- 406 p. : ill. (some col.) + 1 CD-ROM
Includes bibliographical references and indexes
0324314477
CUSTOMER SERVICES--MANAGEMENT
CUSTOMER SERVICES--MANAGEMENT--CASE STUDIES
HF5415.5 / S922 2006
Includes bibliographical references and indexes
0324314477
CUSTOMER SERVICES--MANAGEMENT
CUSTOMER SERVICES--MANAGEMENT--CASE STUDIES
HF5415.5 / S922 2006