Somyot Wattanakamolchai
The evaluation of service quality by socially responsible customers / Somyot Wattanakamolchai - Blacksburg, Va. : Virginia Polytecnic Institute and State Univ., 2008 - 129 leaves : ill.
Thesis (Ph.D.)--Virginia Polytecnic Institute and State University, 2008
Includes bibliographical references
Somyot Wattanakamolchai--Academic papers
Virginia Polytechnic Institute and State University--Dissertations
Bangkok University--Academic papers.
Social responsibility of business--Research
Service industries--Research
Service industries--Quality control--Research
SERVQUAL (Service quality framework)
The evaluation of service quality by socially responsible customers / Somyot Wattanakamolchai - Blacksburg, Va. : Virginia Polytecnic Institute and State Univ., 2008 - 129 leaves : ill.
Thesis (Ph.D.)--Virginia Polytecnic Institute and State University, 2008
Includes bibliographical references
Somyot Wattanakamolchai--Academic papers
Virginia Polytechnic Institute and State University--Dissertations
Bangkok University--Academic papers.
Social responsibility of business--Research
Service industries--Research
Service industries--Quality control--Research
SERVQUAL (Service quality framework)