Fitzsimmons, James A.
Service management : operations, strategy, information technology / James A. Fittzsimmons, Mona J. Fitzsimmons - 6th ed. , McGraw-Hill international ed. - New York, N.Y. : McGraw Hill, 2008 - 537 p. : ill. (chiefly col.), map + 1 CD-ROM - The McGraw-Hill/Irwin series .
Includes bibliographical references and indexes
9780071263467
Service industries--Management
HD 9980.5 / F579S 2008
Service management : operations, strategy, information technology / James A. Fittzsimmons, Mona J. Fitzsimmons - 6th ed. , McGraw-Hill international ed. - New York, N.Y. : McGraw Hill, 2008 - 537 p. : ill. (chiefly col.), map + 1 CD-ROM - The McGraw-Hill/Irwin series .
Includes bibliographical references and indexes
9780071263467
Service industries--Management
HD 9980.5 / F579S 2008