Beemer, C. Britt,
The customer rules : the 14 indispensible, irrefutable, and indisputable qualities of the greatest service companies in the world / C. Britt Beemer, Robert L. Shook. - xvii, 332 pages.
Includes bibliographical references and index
9780071603652
Customer relations
HF5415.5 / B435C 2009
The customer rules : the 14 indispensible, irrefutable, and indisputable qualities of the greatest service companies in the world / C. Britt Beemer, Robert L. Shook. - xvii, 332 pages.
Includes bibliographical references and index
9780071603652
Customer relations
HF5415.5 / B435C 2009