Mene, Patrick
Quality in the travel and hospitality industries [electronic resource] / Patrick Mene - New York, N.Y. : McGraw-Hill, c2001 - 1 online resource.
9780071390743 (electronic bk.)
Total quality management--Handbooks, manuals, etc.
Tourism
Hospitality industry
Process control
HD62.15 / .M46 2001
Quality in the travel and hospitality industries [electronic resource] / Patrick Mene - New York, N.Y. : McGraw-Hill, c2001 - 1 online resource.
9780071390743 (electronic bk.)
Total quality management--Handbooks, manuals, etc.
Tourism
Hospitality industry
Process control
HD62.15 / .M46 2001