Bruton, Noel, 1955-
How to manage the IT help desk a guide for user support and call centre managers / [electronic resource] : Noel Bruton. - London : Routledge, 2002 - 1 online resource
Includes bibliographical references and index.
9780750649018 9780585454740 (electronic bk.)
Computer technical support.
Customer services--Management.
Information technology--Management.
HD30.2 / .B78 2002
How to manage the IT help desk a guide for user support and call centre managers / [electronic resource] : Noel Bruton. - London : Routledge, 2002 - 1 online resource
Includes bibliographical references and index.
9780750649018 9780585454740 (electronic bk.)
Computer technical support.
Customer services--Management.
Information technology--Management.
HD30.2 / .B78 2002