| 000 -LEADER |
|---|
| fixed length control field |
00871nam0a22002290a04500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
000061048 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20190422142024.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
s1990 xxu 000 0 eng d |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
2001061863 |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF5415 |
| Item number |
H474S |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Heskett, James L. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Service breakthroughs : changing the rules of the game |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
New York, N.Y. : |
| Name of publisher, distributor, etc. |
Free Press, |
| Date of publication, distribution, etc. |
1990 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
306 |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
CUSTOMER SERVICE |
|
|---|
| Topical term or geographic name entry element |
SALES MANAGEMENT |
|
|---|
| Topical term or geographic name entry element |
MANAGEMENT |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Sasser, W. Earl, Jr. |
|
|---|
| Personal name |
Hart, Christopher W.L. |
| 991 ## - |
|---|
| -- |
02 |
| -- |
02 |
| -- |
การตลาด การขาย การผลิต การบริหารผลิตภัณฑ์ การส่งเข้า - ออก การควบคุมคุณภาพ พฤติกรรมผู้บริโภค |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Books |