| 000 -LEADER |
|---|
| fixed length control field |
01115nam0a22002530a04500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
000089134 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20190422164745.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
s2000 xxu 0000 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0471382582 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
2001090523 |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF5415.5 |
| Item number |
S737C 2000 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Sterne, Jim |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Customer service on the Internet : building relationships, increasing loyalty, and staying competitive |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
2nd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
New York, N.Y. : |
| Name of publisher, distributor, etc. |
Wiley, |
| Date of publication, distribution, etc. |
2000 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
351 p. |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
CUSTOMER SERVICES |
| General subdivision |
COMMUNICATION SYSTEMS |
|
|---|
| Topical term or geographic name entry element |
INTERNET MARKETING |
|
|---|
| Topical term or geographic name entry element |
WORLD WIDE WEB |
|
|---|
| Topical term or geographic name entry element |
INTERNET (COMPUTER NETWORK) |
| 990 ## - EQUIVALENCES OR CROSS-REFERENCES [LOCAL, CANADA] |
|---|
| Link information for 9XX fields |
A47008 |
| Link information for field corresponding to 9XX field |
Mar 8 2005 9:38AM |
| 991 ## - |
|---|
| -- |
07 |
| -- |
06 |
| -- |
เทคโนโลยีสารสนเทศ : อินเทอร์เน็ต การใช้คอมพิวเตอร์ในธุรกิจ การสืบค้นสารสนเทศ ระบบสนเทศเพื่อการจัดการ การบริหารทรัพยากรสารสนเทศ |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Books |