000 -LEADER |
fixed length control field |
01003nam0a22002530a04500 |
001 - CONTROL NUMBER |
control field |
000113033 |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20190423171031.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
s2002 enk fnw000 000 0neng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
0273661957 |
035 ## - SYSTEM CONTROL NUMBER |
System control number |
2003001517 |
050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
Classification number |
HF5415.5 |
Item number |
S647M |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Smith, Shaun |
245 10 - TITLE STATEMENT |
Title |
Managing the customer experience : |
Remainder of title |
turning customers into advocates / |
Statement of responsibility, etc. |
Shaun Smith and Joe Wheeler |
260 ## - PUBLICATION, DISTRIBUTION, ETC. |
Place of publication, distribution, etc. |
London : |
Name of publisher, distributor, etc. |
Financial Times Prentice Hall, |
Date of publication, distribution, etc. |
2002 |
300 ## - PHYSICAL DESCRIPTION |
Extent |
254 p. : |
Other physical details |
ill. |
504 ## - BIBLIOGRAPHY, ETC. NOTE |
Bibliography, etc. note |
Includes index |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
CUSTOMER RELATIONS |
|
Topical term or geographic name entry element |
RELATIONSHIP MARKETING |
|
Topical term or geographic name entry element |
CUSTOMER IOYALTY |
700 1# - ADDED ENTRY--PERSONAL NAME |
Personal name |
Wheeler, Joe |
990 ## - EQUIVALENCES OR CROSS-REFERENCES [LOCAL, CANADA] |
Link information for 9XX fields |
A33069 |
Link information for field corresponding to 9XX field |
Mar 27 2003 1:44PM |
991 ## - |
-- |
02 |
-- |
02 |
-- |
การตลาด การขาย การผลิต การบริหารผลิตภัณฑ์ การส่งเข้า - ออก การควบคุมคุณภาพ พฤติกรรมผู้บริโภค |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Source of classification or shelving scheme |
|
Koha item type |
Books |