| 000 -LEADER |
|---|
| fixed length control field |
01682nam0a22002650a04500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
000292820 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20190826141524.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
140523s2012 at fnx000 000 0neng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781439060322 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
2012000028 |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
TX 911.3 .M27 |
| Item number |
F672M |
| 100 0# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Ford, Robert C. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Managing quality service in hospitality : |
| Remainder of title |
how organizations achieve excellence in the guest experience / |
| Statement of responsibility, etc. |
Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Australia : |
| Name of publisher, distributor, etc. |
Delmar Cengage Learning, |
| Date of publication, distribution, etc. |
2012. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
516 p. : |
| Other physical details |
ill. (chiefly col.), col. maps. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references and index |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Hospitality industry |
| General subdivision |
Management |
|
|---|
| Topical term or geographic name entry element |
Hospitality industry |
| General subdivision |
Customer services |
| 700 0# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Sturman, Michael C. |
|
|---|
| Personal name |
Heaton, Cherrill P. |
| 949 ## - LOCAL PROCESSING INFORMATION (OCLC) |
|---|
| b |
201201060022 |
| p |
3300.00 |
| n |
BUK |
| r |
SID02 RONO20110897 ORDNO1 |
| t |
10 |
| c |
10 |
| l |
B |
| h |
TX 911.3 .M27 |
| j |
0 |
| i |
F672M |
| 990 ## - EQUIVALENCES OR CROSS-REFERENCES [LOCAL, CANADA] |
|---|
| Link information for 9XX fields |
A51017 |
| Link information for field corresponding to 9XX field |
20120111 |
| 991 ## - |
|---|
| -- |
02 |
| -- |
05 |
| -- |
การจัดการ ผู้นำ จิตวิทยาธุรกิจ พฤติกรรมองค์การ การวิจัยธุรกิจ หุ้นส่วนบริษัท การควบคุมคุณภาพ การบริหารสำนักงาน การบริหารสำนักงาน การบริหารโครงการ การสื่อสารธุรกิจ การบริหารธุรกิจขนาดย่อม การบริหารโครงการขององค์การ การสื่อสารในธุรกิจ |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Books |