000 -LEADER |
fixed length control field |
00989nam a2200277 i 4500 |
001 - CONTROL NUMBER |
control field |
000313328 |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20190826145813.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
170511s2016 ne a f b 001 0 und d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9789063693534 |
050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
Classification number |
HD38.15 |
Item number |
K552S 2016 |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Kimbell, Lucy, |
Relator term |
author |
245 14 - TITLE STATEMENT |
Title |
The service innovation handbook : |
Remainder of title |
action-oriented creative thinking toolkit for service organizations : templates-cases-capabilities / |
Statement of responsibility, etc. |
Lucy Kimbell. |
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
Place of production, publication, distribution, manufacture |
Amsterdam : |
Name of producer, publisher, distributor, manufacturer |
BIS Publishers, |
Date of production, publication, distribution, manufacture, or copyright notice |
2016 |
300 ## - PHYSICAL DESCRIPTION |
Extent |
240 pages : |
Other physical details |
colour illustrations. |
336 ## - CONTENT TYPE |
Content type term |
text |
Source |
rdacontent |
337 ## - MEDIA TYPE |
Media type term |
unmediated |
Source |
rdamedia |
338 ## - CARRIER TYPE |
Carrier type term |
volume |
Source |
rdacarrier |
504 ## - BIBLIOGRAPHY, ETC. NOTE |
Bibliography, etc. note |
Includes bibliographical references and index |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Management |
Form subdivision |
Handbooks, manuals, etc. |
|
Topical term or geographic name entry element |
Service industries |
General subdivision |
Management |
|
Topical term or geographic name entry element |
Customer services |
Form subdivision |
Handbooks, manuals, etc. |
946 ## - LOCAL PROCESSING INFORMATION (OCLC) |
a |
85-2 |
b |
New titles in May 2017 |
990 ## - EQUIVALENCES OR CROSS-REFERENCES [LOCAL, CANADA] |
Link information for 9XX fields |
A47060 |
Link information for field corresponding to 9XX field |
20170531 |
991 ## - |
-- |
adm |
-- |
adm |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Source of classification or shelving scheme |
|
Koha item type |
Books |