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Zero Time : providing instant customer value--every time, all the time

By: Yeh, Raymond.
Contributor(s): Pearlson, Keri | Kozmetsky, George.
Material type: materialTypeLabelBookPublisher: New York, N.Y. : Wiley, 2000Description: 270.ISBN: 0471382450.Call No.: HF5415.5 Y43Z Subject(s): CUSTOMER RELATIONS | CONSUMER SATISFACTION | STRATEGIC PLANNING
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Main Campus
Book Shelves 		HF5415.5 Y43Z (Browse shelf) Available 171120000046

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