Zero Time : providing instant customer value--every time, all the time
By: Yeh, Raymond.
Contributor(s): Pearlson, Keri | Kozmetsky, George.
Material type: BookPublisher: New York, N.Y. : Wiley, 2000Description: 270.ISBN: 0471382450.Call No.: HF5415.5 Y43Z Subject(s): CUSTOMER RELATIONS | CONSUMER SATISFACTION | STRATEGIC PLANNINGCurrent location | Call number | Status | Date due | Barcode |
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Main Campus Book Shelves | HF5415.5 Y43Z (Browse shelf) | Available | 171120000046 |
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