Assessing business excellence : a guide to self-assessment

By: Porter, L.J.
Contributor(s): Tanner, S.J.
Material type: materialTypeLabelBookPublisher: Oxford : Butterworth-Heinemann, 1996Description: 278.Call No.: HD62.15 P677A Subject(s): TOTAL QUALITY MANAGEMENT | INDUSTRIAL EFFICIENCY -- EVALUATION | BENCHMARKING (MANAGEMENT)
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