The brave new service strategy : aligning customer relationships, market strategies, and business structures
By: Gutek, Barbara A.
Contributor(s): Welsh, Theresa M.
Material type:
BookPublisher: New York, N.Y. : AMACOM, 2000Description: 316.ISBN: 0814405274.Call No.:
HF5415.5
G873B
Subject(s): CUSTOMER SERVICES
| Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|
| Main Campus Book Shelves | HF5415.5 G873B (Browse shelf) | Available | 210820000027 |
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