The brave new service strategy : aligning customer relationships, market strategies, and business structures
By: Gutek, Barbara A.
Contributor(s): Welsh, Theresa M.
Material type: BookPublisher: New York, N.Y. : AMACOM, 2000Description: 316.ISBN: 0814405274.Call No.: HF5415.5 G873B Subject(s): CUSTOMER SERVICESCurrent location | Call number | Status | Date due | Barcode |
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Main Campus Book Shelves | HF5415.5 G873B (Browse shelf) | Available | 210820000027 |
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HF5415.5 G733C CRM at the speed of light : | HF5415.5 G743C Customer loyalty : how to earn it, how to keep it | HF5415.5 G873B The brave new service strategy : aligning customer relationships, market strategies, and business structures | HF5415.5 G873B The brave new service strategy : aligning customer relationships, market strategies, and business structures | HF5415.5 H466F 2015 5 star service : | HF5415.5 H532B Best practices : building your business with customer-focused solutions | HF5415.5 I533E Exceptional service, exceptional profit : |
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