The service edge : 101 companies that profit from customer care
By: Zemke, Ron.
Contributor(s): Schaaf, Dick.
Material type:
BookPublisher: New York, N.Y. : New American Library, 1989Description: 584.ISBN: 0453006477.Call No.:
HF5415.5
Z454S
Subject(s): CUSTOMER SERVICE -- UNITED STATES | SERVICE INDUSTRIES -- UNITED STATES -- MANAGEMENT
| Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|
| Main Campus Book Shelves | HF5415.5 Z454S (Browse shelf) | Available | 300320010003 |
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| HF5415.5 Y43Z Zero Time : providing instant customer value--every time, all the time | HF5415.5 Z322C Communicating with customers : service approaches, ethics, and impact | HF5415.5 Z447D Delivering quality service : | HF5415.5 Z454S The service edge : 101 companies that profit from customer care | HF5415.525 ท333ก 2559 กำจัดจุดอ่อนก่อนลูกค้าหายไป : | HF5415.525 ท333ก 2559 กำจัดจุดอ่อนก่อนลูกค้าหายไป : | HF5415.525 ร477ด ดัชนีชี้วัดการเติบโตที่แท้จริง = |
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