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Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry

By: Zeithaml, Valarie A.
Contributor(s): Parasuraman, A | Berry, Leonard L.
Material type: materialTypeLabelBookPublisher: New York, N.Y. : Free Press, c1990Description: 226 p. : ill.ISBN: 0029357012.Call No.: HF5415.5 Z447D Subject(s): CUSTOMER SERVICE | SERVICE INDUSTRIES -- QUALITY CONTROL -- MATHEMATICAL MODELSBibliography, etc. Note: Includes bibliographical references and index
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Includes bibliographical references and index

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