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How to measure service quality & customer satisfaction : the informal field guide for tools and techniques

By: Chakrapani, Chuck.
Material type: materialTypeLabelBookPublisher: Chicago, Ill. : American Marketing Association, 1998Description: 282.ISBN: 0877572674.Call No.: HF5415.5 C424H Subject(s): CUSTOMER SERVICES -- QUALITY CONTROL | CUSTOMER SERVICES -- MANAGEMENT
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Book Shelves 		HF5415.5 C424H (Browse shelf) Checked out 2025-01-14 251020010022

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