Best practices : building your business with customer-focused solutions

By: Hiebeler, Robert.
Contributor(s): Kelly, Thomas B | Ketteman, Charles.
Material type: materialTypeLabelBookPublisher: New York, N.Y. : Touchstone, 2000Description: 240.ISBN: 068484804X.Call No.: HF5415.5 H532B Subject(s): CUSTOMER SERVICES -- MANAGEMENT -- CASE STUDIES | CUSTOMER SERVICES -- QUALITY CONTROL -- CASE STUDIES | INDUSTRIAL MANAGEMENT -- CASE STUDIES
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