Delivering customer service : how to win a competitive edge through managing customer relationships successfully

By: Payne, Shelia.
Material type: materialTypeLabelBookPublisher: Wan Chai : Grolier International, 1999Description: 188.Call No.: HF5415.5 P396D Other title: Grolier business library : delivering customer service : how to win a competitive edge through managing customer relationships successfully.Subject(s): CUSTOMER SERVICES -- MANAGEMENT
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