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Managing the guest experiene in hospitality / Robert C. Ford, Cherrill P. Heaton

By: Ford, Robert Clayton.
Contributor(s): Heaton, Cherrill P.
Material type: materialTypeLabelBookPublisher: Africa : Delma Thomson Learning, c2000Description: 432 p.ISBN: 0766814157.Call No.: TX 911.3 .C8 F672M Subject(s): HOSPITALITY INDUSTRY -- CUSTOMER SERVICESBibliography, etc. Note: Includes bibliographical references and index
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Main Campus
Book Shelves 		TX 911.3 .C8 F672M (Browse shelf) Checked out 2025-01-14 291120010014

Includes bibliographical references and index

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