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Customer relationship management : perspectives from the marketplace / Simon Knox ... [et al.]

Contributor(s): Knox, Simon.

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BookPublisher: Oxford : Butterworth-Heinemann, 2003Description: 302 p. : ill.ISBN: 0750656778.Call No.: HF5415.5 C877 Subject(s): CUSTOMER RELATIONS -- MANAGEMENTBibliography, etc. Note: Includes bibliographical references and index

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Current location	Call number	Status	Date due	Barcode
Main Campus Book Shelves	HF5415.5 C877 (Browse shelf)	Available		200311190169

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Previous	HF5415.5 C877 Customer relationship management : a strategic imperative in the world of e-business	HF5415.5 C877 Customer service : extraordinary results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA	HF5415.5 C877 Customer service : extraordinary results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA	HF5415.5 C877 Customer relationship management :	HF5415.5 C877 Customer relationship management :	HF5415.5 C877C The customer marketing method : how to implement and profit from customer relationship management	HF5415.5 C877C The customer marketing method : how to implement and profit from customer relationship management	Next

Includes bibliographical references and index

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Customer relationship management : perspectives from the marketplace / Simon Knox ... [et al.]

Contributor(s): Knox, Simon.

Browsing Main Campus Shelves , Shelving location: Book Shelves Close shelf browser