The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first / Harvey Thompson
By: Thompson, Harvey.
Material type: BookPublisher: New York, N.Y. : McGraw-Hill, c2000Description: 247 p. : ill.ISBN: 0071352104.Call No.: HF5415.5 T465C Subject(s): INTERNATIONAL BUSINESS MACHINES CORPORATION -- CUSTOMER SERVICES | CUSTOMER SERVICES | CUSTOMER RELATIONS | SUCCESS IN BUSINESSGeneral Note: Includes indexNo physical items for this record
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HF5415.5 S922 2006 Successful service operations management / | HF 5415.5 T447 This is service design thinking : | HF 5415.5 T447 This is service design thinking : | HF5415.5 T465C The customer-centered enterprise : | HF5415.5 T465C The customer-centered enterprise : | HF5415.5 T465C The customer-centered enterprise : | HF5415.5 T555S Seven power strategies for building customer loyalty |
Includes index
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