Simply better : winning and keeping customers by delivering what matters most / Patrick Barwise, Sean Meehan
By: Barwise, Patrick.
Contributor(s): Meehan, Sean.
Material type: BookPublisher: Boston, Mass. : Harvard Business School Press, c2004Description: 216 p. : ill.ISBN: 0875843980.Call No.: HF5415.335 B378S Subject(s): CUSTOMER SATISFACTION -- EVALUATION | MARKETINGBibliography, etc. Note: Includes bibliographical references and indexCurrent location | Call number | Status | Date due | Barcode |
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Main Campus Book Shelves | HF5415.335 B378S (Browse shelf) | Available | 200505120037 |
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HF5415.335 ส181ก การวัดความพึงพอใจของลูกค้า : | HF5415.335 ฮ459ค คู่มือวัดความพึงพอใจของลูกค้า = | HF5415.335 ฮ459ค คู่มือวัดความพึงพอใจของลูกค้า = | HF5415.335 B378S Simply better : | HF5415.335 B586D 2013 Delivering effective social customer service : | HF5415.335 G642S Superior customer satisfaction and loyalty : | HF5415.335 J324B Business process mapping : |
Includes bibliographical references and index
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