The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization / Robert Spector and Patrick McCarthy
By: Spector, Robert.
Contributor(s): McCarthy, Patrick D.
Material type: BookPublisher: Hoboken, N.J. : Wiley, c2005Description: 270 p. : ill.ISBN: 0471702862.Call No.: HF5415.5 S632N Subject(s): CUSTOMER SERVICES -- UNITED STATES -- HANDBOOKS, MANUALS, ETC | NORDSTROM (FIRM) -- MANAGEMENT | DEPARTMENT STORES -- UNITED STATES -- MANAGEMENTBibliography, etc. Note: Includes bibliographical references and indexCurrent location | Call number | Status | Date due | Barcode |
---|---|---|---|---|
Main Campus Book Shelves | HF5415.5 S632N (Browse shelf) | Available | 200505120039 |
Browsing Main Campus Shelves , Shelving location: Book Shelves Close shelf browser
HF5415.5 S528D The DNA of customer experience : | HF 5415.5 S623A All for one : | HF 5415.5 S623A All for one : | HF5415.5 S632N The Nordstrom way to customer service excellence : | HF5415.5 S632N The Nordstrom way to customer service excellence : | HF 5415.5 S646A 2008 The art of client service / | HF 5415.5 S646A 2008 The art of client service / |
Includes bibliographical references and index
There are no comments for this item.