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Best face forward : why companies must improve their service interfaces with customers / Jeffrey F. Rayport, Bernard J. Jaworski

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BookPublisher: Boston, Mass. : Harvard Business School Press, c2005Description: 262 p. : ill.ISBN: 0875848672.Call No.: HF 5415.5 R396B Subject(s): Customer services -- Management | Service industries -- Technological innovations -- Management | CompetitionBibliography, etc. Note: Includes bibliographical references and index

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Current location	Call number	Status	Date due	Barcode
Main Campus Book Shelves	HF 5415.5 R396B (Browse shelf)	Available		200505120043

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Includes bibliographical references and index

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