A guide to computer user support for help desk & support specialists / Fred Beisse.

By: Beisse, Fred.
Material type: materialTypeLabelBookPublisher: Australia : Thomson/Course Technology, c2004Edition: 3rd ed.Description: 554 p. : ill. + 2 CD-ROMs.ISBN: 0619215100.Call No.: QA76.9 .E53 B447G 2004 Other title: A guide to computer user support for help desk and support specialists.Subject(s): END-USER COMPUTING | COMPUTER SERVICE INDUSTRY | COMPUTER TECHNICAL SUPPORTBibliography, etc. Note: Includes bibliographical references and index
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QA76.9 .E53 B447G 2004 (Browse shelf) Available 200601090005

Includes bibliographical references and index

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