Handbook of CRM : achieving excellence in customer management / Adrian Payne
By: Payne, Adrian.
Material type:
BookPublisher: Amsterdam : Elsevier, 2006Description: 438 p. : ill.ISBN: 9780750664370.Call No.:
HF5415.5
P396H
Subject(s): CUSTOMER RELATIONS | RELATIONSHIP MARKETING -- MANAGEMENTBibliography, etc. Note: Includes bibliographical references and index
| Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|
| Main Campus Book Shelves | HF5415.5 P396H (Browse shelf) | Available | 200706070006 | |
| Main Campus Book Shelves | HF5415.5 P396H (Browse shelf) | Available | 200706070007 |
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| HF5415.5 O333W The world of customer service / | HF5415.5 P396D Delivering customer service : how to win a competitive edge through managing customer relationships successfully | HF5415.5 P396H Handbook of CRM : | HF5415.5 P396H Handbook of CRM : | HF5415.5 P466M 2011 Managing customer relationships : | HF 5415.5 P722P Pursuing perfect service : | HF5415.5 R352D Design and management of service processes : keeping customers for life |
Includes bibliographical references and index
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