The DNA of customer experience : how emotions drive value / Colin Shaw
By: Shaw, Colin.
Material type: BookPublisher: Basingstoke : Palgrave Macmillan, 2007Description: 166 p. : ill.ISBN: 9780230500006.Call No.: HF5415.5 S528D Subject(s): CUSTOMER RELATIONS | EMOTIONSBibliography, etc. Note: Includes bibliographical references and indexCurrent location | Call number | Status | Date due | Barcode |
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Main Campus Book Shelves | HF5415.5 S528D (Browse shelf) | Available | 200805200006 |
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Includes bibliographical references and index
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