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Performance metrics : the levers for process management / Duke Okes.

By: Okes, Duke, 1949-.
Material type: materialTypeLabelBookPublisher: Milwaukee, Wis. : ASQ Quality Press, c2013Description: 106 p. : ill.ISBN: 9780873898508.Call No.: HF 5549.5 .P37 O337P Subject(s): Performance -- Evaluation | Performance technology | Organizational effectiveness -- Evaluation | Workflow -- ManagementBibliography, etc. Note: Includes bibliographical references and index
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Book Shelves 		HF 5549.5 .P37 O337P (Browse shelf) Available 201304250008

Includes bibliographical references and index

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