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This is service design thinking : basics, tools, cases / Marc Stickdorn, Jakob Schneider.

By: Stickdorn, Marc.
Contributor(s): Schneider, Jakob.
Material type: materialTypeLabelBookPublisher: Hoboken, N.J. : Wiley, c2011Description: 373 p. : ill.ISBN: 9781118156308.Call No.: HD9980.5 S742T 2011 Subject(s): Service industries -- ManagementBibliography, etc. Note: Includes bibliographical references and index.
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Book Shelves 		HD9980.5 S742T 2011 (Browse shelf) Checked out 2024-08-05 2015000001936

Includes bibliographical references and index.

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