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Process innovation [electronic resource] : reengineering work through information technology / Thomas H. Davenport.

By: Davenport, Thomas H, 1954-.
Material type: materialTypeLabelBookPublisher: Boston, Mass. : Harvard Business School Press, c1993Description: 1 online resource.ISBN: 9780875843667; 9780585091112 (electronic bk.).Call No.: HC79.I55 D37 1993 Subject(s): Information technology | Technological innovations | Organizational change | Production engineering | Reengineering (Management)Online resources: Electronic Resources
Contents:
The nature of process innovation -- Selecting processes for innovation -- Information technology as an enabler of process innovation -- Processes and information -- Organizational and human resource enablers of process change -- Creating a process vision -- Understanding and improving existing processes --Designing and implementing the new process and organization -- Process innovation and the management of organizational change -- Implementing process innovation with information technology -- Product and service development and delivery processes -- Customer-facing processes -- Management processes -- Summary and conclusions -- Appendix A: Companies involved in the research -- Appendix B: The origins of process innovation.
Bibliography, etc. Note: Includes bibliographical references and index.
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Includes bibliographical references and index.

The nature of process innovation -- Selecting processes for innovation -- Information technology as an enabler of process innovation -- Processes and information -- Organizational and human resource enablers of process change -- Creating a process vision -- Understanding and improving existing processes --Designing and implementing the new process and organization -- Process innovation and the management of organizational change -- Implementing process innovation with information technology -- Product and service development and delivery processes -- Customer-facing processes -- Management processes -- Summary and conclusions -- Appendix A: Companies involved in the research -- Appendix B: The origins of process innovation.

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