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Consumer-driven health care [electronic resource] : implications for providers, payers, and policymakers / Regina E. Herzlinger, editor

Contributor(s): Herzlinger, Regina E [ed.].
Material type: materialTypeLabelBookPublisher: San Francisco, Calif. : Jossey-Bass, c2004Description: 1 online resource.ISBN: 9780787952587; 9780787972165 (electronic bk.).Call No.: RA394 .C685 2004 Subject(s): Health planning -- Citizen participation | Patient satisfaction -- Evaluation | Consumer satisfaction | Medical care -- Evaluation | Medical economics | Consumer protectionOnline resources: Electronic Resources Bibliography, etc. Note: Includes bibliographical references and index
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Includes bibliographical references and index

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