Martin, William B. <br/><br/>
Managing quality customer service 

 - London :  Kogan Page,  1997 
 - 91 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CONSUMER SATISFACTION<br/>COMMERCE
<br/><br/><label>LC Class. No.: </label>HF5415.5  / M377M