Wright, J. Nevan <br/><br/>
The management of service operations 

 - London :  Cassell,  1999 
 - 239 p. +  1 CD-ROM 
<br/><br/><label>ISBN: </label>0304705284 
<br/><br/><label>Subjects--Topical Terms: </label><br/>SERVICE INDUSTRIES--MANAGEMENT
<br/><br/><label>LC Class. No.: </label>HD9980.5  / W743M