TY  - BOOK
AU  - Tasca,Bob
AU  - Caldwell,Peter
TI  - You will be satisfied
AV  - HF5415.32 T372Y
PY  - 1996///
CY  - New York, N.Y.
PB  - HarperCollins
KW  - CONSUMER SATISFACTION
KW  - SUCCESS IN BUSINESS
ER  -