Spendolini, Michael J. <br/><br/>
The benchmarking book 

 - New York, N.Y. :  AMACOM,  1992 
 - 207 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TOTAL QUALITY MANAGEMENT
<br/><br/><label>LC Class. No.: </label>HD62.15  / S636B