Bank, John <br/><br/>
The essence of total quality management 

 - 2nd ed. 
 - Harlow :  Financial Times Prentice Hall,  2000 
 - 259 p. 
<br/><br/><label>ISBN: </label>0135731143 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TOTAL QUALITY MANAGEMENT
<br/><br/><label>LC Class. No.: </label>HD62.15  / B364E 2000