TY  - BOOK
AU  - Katz,Bernard
TI  - Turn customer service into customer sales
SN  - 0844226157
AV  - HF5415.5 K379T
PY  - 1987///
CY  - Lincolnwood, Ill
PB  - NTC LearningWorks
KW  - CUSTOMER SERVICES
KW  - CUSTOMER RELATIONS
ER  -